{"id":1926,"date":"2017-06-23T00:00:00","date_gmt":"2017-06-23T00:00:00","guid":{"rendered":"https:\/\/zenmedia.go4wordpress.com\/2017\/06\/23\/take-user-generated-content-good-great\/"},"modified":"2020-10-26T09:25:13","modified_gmt":"2020-10-26T09:25:13","slug":"take-user-generated-content-good-great","status":"publish","type":"post","link":"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/","title":{"rendered":"How to Take Your User-Generated Content from Good to Great"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you\u2019re on the fence about purchasing a new product, whose word are you going to trust more: the brand that\u2019s trying to sell you the product, or a regular person who\u2019s already made that purchase and loves their item?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yeah, we\u2019d trust the regular person too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That right there is why user-generated content, or UGC, can be so powerful. Used correctly, it can be the content marketer\u2019s best friend &#8211; but only if you know how to make that content great.<\/span><\/p>\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fzenmedia.com%2Fblog%2Ftake-user-generated-content-good-great%2F&#038;text=Used%20correctly%2C%20user-generated%20content%20is%20a%20marketer%E2%80%99s%20best%20friend.&#038;via=marketingzen&#038;related=marketingzen' target='_blank'rel=\"noopener noreferrer\">Used correctly, user-generated content is a marketer\u2019s best friend. <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fzenmedia.com%2Fblog%2Ftake-user-generated-content-good-great%2F&#038;text=Used%20correctly%2C%20user-generated%20content%20is%20a%20marketer%E2%80%99s%20best%20friend.&#038;via=marketingzen&#038;related=marketingzen' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n<p><span style=\"font-weight: 400;\">So how do you inspire your followers to create content that grabs users\u2019 attention? That turns those on-the-fencers into loyal customers?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just follow these tips, and you\u2019ll see your UGC go up in both quality and quantity.<\/span><\/p>\n<p><b>Commit to building a strategy.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Tons of brands share what their followers post, but not nearly as many have a clear strategy that helps them decide when, where, and how to share that content.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Engagement, of course, is key to a <\/span><a href=\"https:\/\/zenmedia.com\/5-awesome-digital-marketing-strategies-for-niche-businesses\/\"><span style=\"font-weight: 400;\">successful social media strategy<\/span><\/a><span style=\"font-weight: 400;\">, but engagement by itself isn\u2019t a strategy for encouraging user-generated content.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead, think of your UGC strategy\u00a0<\/span><a href=\"https:\/\/zenmedia.com\/60-common-questions-digital-marketing-answered\/\"><span style=\"font-weight: 400;\">like any other marketing campaign<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, you need an objective: do you want your UGC to inform, or to entertain (or, optimally, both)? Do you want it to build awareness of your brand at large, or help promote a specific product or service? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next, decide where you\u2019ll be hosting the campaign. Where do your users congregate? Facebook? Instagram? Comb through your analytics to decide which platform is likely to give you the most successful results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, you\u2019ve got to decide what it is that your customers will be creating. Will you be running a video contest? Requesting hashtagged selfies with your product? Asking users to share favorite moments with mom? The sky\u2019s the limit.<\/span><\/p>\n<p><b>Create a concise, specific ask for your users.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you want to generate high-quality content, it\u2019s essential to give users a clear, specific ask. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Starbucks\u2019 Red Cup Contest is a perfect example. Every year when the holidays draw near and Starbucks\u2019 red cups start popping up at the coffee shops, the company asks customers to share artful images of their red cups on social media, with the tag #redcupcontest.<\/span><\/p>\n<blockquote class=\"instagram-media\" style=\"background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 658px; padding: 0; width: calc(100% - 2px);\" data-instgrm-captioned=\"\" data-instgrm-version=\"7\">\n<div style=\"padding: 8px;\">\n<div style=\"background: #F8F8F8; line-height: 0; margin-top: 40px; padding: 50.0% 0; text-align: center; width: 100%;\"><\/div>\n<p style=\"margin: 8px 0 0 0; padding: 0 4px;\">&#8220;Fueled by Light&#8221; \u00a0So it snowed about 2 feet over night and all that&#8217;s keeping me warm and sane is coffee \u2615 I&#8217;m entering this Starbucks contest and if I win, I&#8217;m gonna spend it buying coffees for some of you! #redcupcontest #Starbucks<\/p>\n<p style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;\">A post shared by joel robison (@joelrobison) on <time style=\"font-family: Arial,sans-serif; font-size: 14px; line-height: 17px;\" datetime=\"2016-12-05T16:44:33+00:00\">Dec 5, 2016 at 8:44am PST<\/time><\/p>\n<\/div>\n<\/blockquote>\n<p><script async defer src=\"\/\/platform.instagram.com\/en_US\/embeds.js\"><\/script><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">The instructions are easy to understand and to follow and to make it even better, there\u2019s a reward &#8211; a $500 Starbucks gift card. This yearly contest regularly gets thousands of entries, generating some seriously stunning UGC for the company. <\/span><\/p>\n<span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fzenmedia.com%2Fblog%2Ftake-user-generated-content-good-great%2F&#038;text=To%20inspire%20great%20user-generated%20content%2C%20include%20a%20clear%2C%20specific%20ask.%20%23ugc%20%23digitalmarketing&#038;via=marketingzen&#038;related=marketingzen' target='_blank'rel=\"noopener noreferrer\">To inspire great user-generated content, include a clear, specific ask. #ugc #digitalmarketing <\/a><\/span><a href='https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fzenmedia.com%2Fblog%2Ftake-user-generated-content-good-great%2F&#038;text=To%20inspire%20great%20user-generated%20content%2C%20include%20a%20clear%2C%20specific%20ask.%20%23ugc%20%23digitalmarketing&#038;via=marketingzen&#038;related=marketingzen' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span>\n<p><b>Use hashtags wisely.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When you\u2019re soliciting UGC, the right hashtag is very important. You\u2019ve got to have a hashtag so that users &#8211; not to mention, you &#8211; can find all the other amazing content that their peers are posting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How do you craft the right hashtag? For the long answer, <\/span><a href=\"https:\/\/zenmedia.com\/winning-the-hashtag-wars-how-to-use-hashtags-to-increase-your-reach-and-strengthen-your-brand\/\"><span style=\"font-weight: 400;\">check out \u201cWinning the Hashtag Wars: How to Use Hashtags to Increase Your Reach and Strengthen Your Brand<\/span><\/a><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The short answer, however, is: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make it easy to remember<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure no one else is already using it<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/zenmedia.com\/the\/\"><span style=\"font-weight: 400;\">Double-check that all the words together don\u2019t spell anything offensive or unflattering<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This might mean that you can\u2019t use a hashtag as simple as your brand name. If that\u2019s the case, be creative, but not too creative. You still want people to immediately associate it with your brand. In the end, that\u2019s much more important than being clever.<\/span><\/p>\n<p><b>Review your UGC religiously.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">While users can be some of your most effective brand ambassadors, there are those internet trolls out there who can wreak havoc on your brand with a single offensive comment. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ve got to review your comments, interactions, and posts that are tagged with your brand in a timely manner to make sure that you don\u2019t accidentally allow something horribly distasteful to stay on your page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With UGC, you need to be just as vigilant &#8211; and not only because of trolls. User-generated content contributes to your brand\u2019s image, so if you\u2019re getting a bunch of blurry selfies tagged with one of your hashtags, that\u2019s not going to make your brand look so great. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, the beauty of social media is that it\u2019s a two-way street. You can\u2019t control everything that users post about you, and you shouldn\u2019t want to &#8211; that\u2019s why social media can be such a powerful tool for brands. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But there are certain things you can do to improve the quality of your UGC. One is to offer rewards or giveaways for the best picture, or video, or comment, or whatever it is you\u2019re requesting. People won\u2019t post as haphazardly if there\u2019s a chance of winning a prize. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You may also want to look at the guidelines you\u2019ve given users. If they\u2019re not specific or clear enough, you can find yourself with submissions that don\u2019t make sense or that aren\u2019t cohesive with your overall campaign. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, when you\u2019re looking for UGC to share on your own social media channels, keep your standards high. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You don\u2019t need to share every post that mentions your brand positively. Be selective &#8211; choose the most beautiful photos, most meaningful stories, and the most interesting comments. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, it\u2019s important to note that you can share things that are simply in keeping with your brand persona. They don\u2019t have to have something to do with your product. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Patagonia, for instance, is an outdoor clothing brand with a strong set of environmental values. On Instagram, they share beautiful images of nature and outdoor activities taken by their fans, like this one: <\/span><\/p>\n<blockquote class=\"instagram-media\" style=\"background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 658px; padding: 0; width: calc(100% - 2px);\" data-instgrm-captioned=\"\" data-instgrm-version=\"7\">\n<div style=\"padding: 8px;\">\n<div style=\"background: #F8F8F8; line-height: 0; margin-top: 40px; padding: 36.43518518518519% 0; text-align: center; width: 100%;\">\n<div style=\"background: url(data:image\/png; base64,ivborw0kggoaaaansuheugaaacwaaaascamaaaapwqozaaaabgdbtueaalgpc\/xhbqaaaafzukdcak7ohokaaaamuexurczmzpf399fx1+bm5mzy9amaaadisurbvdjlvzxbesmgces5\/p8\/t9furvcrmu73jwlzosgsiizurcjo\/ad+eqjjb4hv8bft+idpqocx1wjosbfhh2xssxeiyn3uli\/6mnree07uiwjev8ueowds88ly97kqytlijkktuybbruayvh5wohixmpi5we58ek028czwyuqdlkpg1bkb4nnm+veanfhqn1k4+gpt6ugqcvu2h2ovuif\/gwufyy8owepdyzsa3avcqpvovvzzz2vtnn2wu8qzvjddeto90gsy9mvlqtgysy231mxry6i2ggqjrty0l8fxcxfcbbhwrsyyaaaaaelftksuqmcc); display: block; height: 44px; margin: 0 auto -44px; position: relative; top: -22px; width: 44px;\"><\/div>\n<\/div>\n<p style=\"margin: 8px 0 0 0; padding: 0 4px;\">A burst of sun over the horizon affirms the correctness of the path well-chosen. Photo: @andrew_burr<\/p>\n<p style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;\">A post shared by Patagonia (@patagonia) on <time style=\"font-family: Arial,sans-serif; font-size: 14px; line-height: 17px;\" datetime=\"2017-06-15T23:35:45+00:00\">Jun 15, 2017 at 4:35pm PDT<\/time><\/p>\n<\/div>\n<\/blockquote>\n<p><script async defer src=\"\/\/platform.instagram.com\/en_US\/embeds.js\"><\/script><\/p>\n<p><span style=\"font-weight: 400;\">Focus on highlighting your customers\u2019 stories and experiences, instead of just their interactions with your product. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For more on creating amazing content,\u00a0<\/span><a href=\"https:\/\/zenmedia.com\/10-remarkable-strategies-content-marketing\/\"><span style=\"font-weight: 400;\">read our post \u201c10 Remarkable Strategies for Content Marketing<\/span><\/a><span style=\"font-weight: 400;\">.\u201d <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re on the fence about purchasing a new product, whose word are you going to trust more: the brand that\u2019s trying to sell you the product, or a regular person who\u2019s already made that purchase and loves their item? Yeah, we\u2019d trust the regular person too. That right there is why user-generated content, or [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":5400,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","content-type":"","footnotes":""},"categories":[35],"tags":[],"class_list":["post-1926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-strategy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Take Your User-Generated Content from Good to Great - Zen Media<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Shama Hyder\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/\"},\"author\":{\"name\":\"Shama Hyder\",\"@id\":\"https:\/\/zenmedia.com\/#\/schema\/person\/f3c4cb9f45cb3c8c9501e6f51d9b3a2b\"},\"headline\":\"How to Take Your User-Generated Content from Good to Great\",\"datePublished\":\"2017-06-23T00:00:00+00:00\",\"dateModified\":\"2020-10-26T09:25:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/\"},\"wordCount\":1094,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/zenmedia.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/zenmedia.com\/wp-content\/uploads\/2017\/06\/How-to-Take-Your-User-Generated-Content-from-Good-to-Great.png.png\",\"articleSection\":[\"Content Strategy\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/\",\"url\":\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/\",\"name\":\"How to Take Your User-Generated Content from Good to Great - 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