{"id":8967,"date":"2022-04-20T21:17:27","date_gmt":"2022-04-20T21:17:27","guid":{"rendered":"https:\/\/zenmedia.com\/?p=8967"},"modified":"2023-05-16T17:43:26","modified_gmt":"2023-05-16T17:43:26","slug":"sales-collateral","status":"publish","type":"post","link":"https:\/\/zenmedia.com\/blog\/sales-collateral\/","title":{"rendered":"Why Sales Collateral Should Be Part of Every B2B Marketing Strategy\u2014And How To Get It"},"content":{"rendered":"\n<p>We\u2019re all buying something. The question is: do you trust brands to best represent themselves and what they offer?<\/p>\n\n\n\n<p>The answer: probably not.<\/p>\n\n\n\n<p>Think about it: As a buyer, who are you trusting when it comes to what services and products to buy?<\/p>\n\n\n\n<p>Odds are, you\u2019re trusting another buyer\u2014a previous customer who already has the product or uses the service.&nbsp;<\/p>\n\n\n\n<p>We can thank the creator economy for that. The global influencer marketing market size has more than doubled <a href=\"https:\/\/www.statista.com\/statistics\/1092819\/global-influencer-market-size\/\">since 2019<\/a>\u2014yes, you read that right. According to Statista, the market was valued at a record $13.8 billion in 2021, and the increase is simple, really; buyers trust other buyers\u2014or at least people claiming to be subject-matter experts (SMEs).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"710\" src=\"https:\/\/zenmedia.com\/wp-content\/uploads\/2022\/04\/4.20-zen-blog_line-graph2-1024x710.jpg\" alt=\"\" class=\"wp-image-8969\" srcset=\"https:\/\/zenmedia.com\/wp-content\/uploads\/2022\/04\/4.20-zen-blog_line-graph2-1024x710.jpg 1024w, https:\/\/zenmedia.com\/wp-content\/uploads\/2022\/04\/4.20-zen-blog_line-graph2-300x208.jpg 300w, https:\/\/zenmedia.com\/wp-content\/uploads\/2022\/04\/4.20-zen-blog_line-graph2-768x533.jpg 768w, https:\/\/zenmedia.com\/wp-content\/uploads\/2022\/04\/4.20-zen-blog_line-graph2.jpg 1410w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>So, when you\u2019re working on your company\u2019s <a href=\"https:\/\/zenmedia.com\/blog\/step-by-step-guide-b2b-marketing\/\">B2B marketing<\/a> strategy, sales collateral should be a part of it. After all, you want your customers to establish trust, right?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">But What Exactly <em>is<\/em> Sales Collateral?<\/h2>\n\n\n\n<p>Many make the mistake of assuming that <a href=\"https:\/\/www.storydoc.com\/blog\/sales-collateral-types\">sales collateral<\/a> boils down to a Yelp review. And let\u2019s be clear, reviews are a very powerful type of sales collateral, but there\u2019s more to it than that.\u00a0<\/p>\n\n\n\n<p>While user-generated content (UGC), like reviews, are fantastic forms of sales collateral, you can develop strong sales collateral internally as well.&nbsp;<\/p>\n\n\n\n<p>Sales collateral is essentially any content that helps your prospect feel comfortable\u2014nay, excited, even!\u2014at the thought of spending their hard-earned money with your brand.&nbsp;<\/p>\n\n\n\n<p>Perhaps one of the most prevalent and well-known forms of sales collateral is the catalog. Whether it\u2019s for Scholastic Books or Sears and Roebuck, the catalog was an incredibly powerful form of sales collateral in years past because it moved past just telling someone about a product. It provided the features of the product, an image of the product, and\u2014yes, sometimes\u2014a testimonial or review. As we\u2019ve transitioned away from print media, catalogs still reign supreme in many contexts\u2014after all, isn\u2019t Amazon essentially one big catalog?<\/p>\n\n\n\n<p>Let us elaborate.<\/p>\n\n\n\n<p>Simple promises from sales and marketing departments simply aren\u2019t enough to justify investments from consumers anymore. We want proof that your products and services are worth it. In some cases, that means knowing the specs\u2014what material is your product made out of? What size is it? How often does it need to be cleaned\/charged\/reset?&nbsp;<\/p>\n\n\n\n<p>And in others, it means that UGC\u2014reviews, testimonials, and so on.<\/p>\n\n\n\n<p>The goal is to use sales collateral to help support and unify your messaging at the point of sale. If the messaging is unclear, your buyer may second guess their choice and abandon their cart, so to speak. The best way to move your buyer from the decision-making stage to converting is by presenting sales collateral that reaffirms their trust in your brand, giving them peace of mind when they pull out their credit card.&nbsp;<\/p>\n\n\n\n<iframe src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:6928063341349232640\" allowfullscreen=\"\" title=\"Embedded post\" width=\"504\" height=\"458\" frameborder=\"0\"><\/iframe>\n\n\n\n<h2 class=\"wp-block-heading\">How to Create Sales Collateral that Sells<\/h2>\n\n\n\n<p>You don\u2019t just want sales collateral; you want sales collateral that actually <em>sells<\/em>, right? Follow these <a href=\"https:\/\/zenmedia.com\/blog\/51-online-marketing-tactics-that-get-results\/\">marketing tactics<\/a> to make sure you\u2019re creating sales collateral that sells.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Establish Social Proof<\/strong><\/h3>\n\n\n\n<p>It\u2019s the modern-day \u201cword of mouth,\u201d and an important part of our current sales funnel\u2014social proof is literally your existing customers validating that your product or service works.&nbsp;<\/p>\n\n\n\n<p>Loyal customers are also your most profitable customers. They\u2019re the bread and butter for your business\u2014and they\u2019re also your best salespeople.&nbsp;<\/p>\n\n\n\n<p><strong><em>Related reading: <\/em><\/strong><a href=\"https:\/\/zenmedia.com\/blog\/customer-acquisition-b2b-growth\/\"><em>Acquisition or Retention? The Results Are In: B2B Marketers Need to Focus On New<\/em><\/a><\/p>\n\n\n\n<p>When your sales counselor Bob says a product is amazing and sure to solve a customer\u2019s problem, it just doesn\u2019t carry the same weight as when loyal customer Lisa says the same exact thing.&nbsp;<\/p>\n\n\n\n<p>Why? Because there\u2019s nothing in it for Lisa. She\u2019s just sharing her experience.&nbsp;<\/p>\n\n\n\n<p>So social proof is basically Yelp reviews, right?&nbsp;<\/p>\n\n\n\n<p>Not exactly. Social proof can take many forms. Some of the most popular are definitely reviews, but others include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Case studies<\/li>\n\n\n\n<li>Testimonials<\/li>\n\n\n\n<li>White label success stories<\/li>\n\n\n\n<li>Logos<\/li>\n\n\n\n<li>Organic UGC<\/li>\n\n\n\n<li>Contracted UGC<\/li>\n\n\n\n<li>Media mentions<\/li>\n<\/ul>\n\n\n\n<p>What you\u2019re looking for in all of these materials is a consensus. You need as much glowing testimony as possible, to the point that the greatness of your brand is irrefutable.<\/p>\n\n\n\n<p>So what are these types of social proof? Let\u2019s break them down:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Social Proof<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Include Client Reviews<\/strong><\/h3>\n\n\n\n<p>Starting with the most obvious, reviews.&nbsp;<\/p>\n\n\n\n<p>No matter your industry, reviews are crucial for all businesses.&nbsp;<\/p>\n\n\n\n<p>Public reviews are pivotal in helping buyers determine if they can trust your brand and product. And smart marketers will pay attention to negative reviews too, so they can determine where shortcomings exist and whether they can be rectified.&nbsp;<\/p>\n\n\n\n<p>Strong reviews can be repurposed\u2014the quotes can be added to your website, as can any star ranking that may exist. And even negative reviews can be used for positive sales collateral\u2014a tactful response and dedication to fixing the issue can compel 1-star reviewers to update their reviews, and even if that doesn\u2019t occur, negative reviews give your brand an opportunity to show potential buyers how you handle criticism and how you fix problems. <\/p>\n\n\n\n<p>Reviews are common across social media platforms, the Better Business Bureau, and more, depending on your industry. Part of your job when using reviews as sales collateral is determining which platform offers the biggest advantages for your brand and asking your existing customers to show you some love on that platform.&nbsp;<\/p>\n\n\n\n<p>Are you aiming to be top of mind? Then Google Reviews will be the first thing your potential buyers see.<\/p>\n\n\n\n<p>Are you aiming to have a social presence? Then you might want to steer your customers towards Facebook, etc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Create <\/strong><a href=\"https:\/\/zenmedia.com\/casestudies\/\"><strong>Case Studies<\/strong><\/a><\/h3>\n\n\n\n<p>What is a case study? It\u2019s a narrative that shows how you helped a client solve a problem. They usually reference your client by name and use direct quotes. The best case studies are highly relatable, and your prospects can envision their own problem being solved in the story.<\/p>\n\n\n\n<p>They also include lots of hard data, visuals of the work completed (if applicable), the client\u2019s goals, and the length of time it took to meet them. Essentially they show why you\u2019re great at what you do.&nbsp;<\/p>\n\n\n\n<p>Reach out to your clients and engage with them. Many will be more than happy to partake in a case study, especially if you sweeten the deal with incentives like discounts or add-ons.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/zenmedia.com\/results\/\"><strong>Testimonials<\/strong><\/a><\/h3>\n\n\n\n<p>If you have a newer company\u2014especially in the B2B space, where the long buyer journey can mean it takes some time to build a customer list\u2014you simply might not have enough data to showcase why your company is worth believing in.&nbsp;<\/p>\n\n\n\n<p>It\u2019s too soon. There\u2019s only so much compelling info you can provide without having actually helped several customers.<\/p>\n\n\n\n<p>That\u2019s where testimonials come in.<\/p>\n\n\n\n<p>While reviews are the uncensored recordings of experiences and perspectives, testimonials are the curated or requested feedback from customers.&nbsp;<\/p>\n\n\n\n<p>To put it frankly, testimonials are nearly always positive because they are directly solicited. This means that if you only have one or two customers, you call them up and ask them to tell you about their experience directly. You can record a video about their experience or pull a quote from their feedback\u2014or you can ask them to send you a video or thought-out quote.&nbsp;<\/p>\n\n\n\n<p>Alternatively, you can curate a testimonial, which is essentially finding a review that speaks positively about your brand and pulling the best snippets for a feature on your website or social media.&nbsp;<\/p>\n\n\n\n<p><em><strong>Related reading: <\/strong><a href=\"https:\/\/zenmedia.com\/blog\/steps-to-building-trust-b2b-brands\/\">4 Practical Steps To Building Trust For B2Bs<\/a><\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Feature White-Label Success Stories<\/strong><\/h3>\n\n\n\n<p>Sometimes, data is all you have, but maybe you can\u2019t use your customer\u2019s name. In these cases, a white-labeled success story will do. Though not as powerful as case studies or reviews, a white label story still helps illustrate how you serve your clients and the types of success they can have if they buy from your brand. And when you work in an industry where client bases are guarded, something is better than nothing.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>List Logos<\/strong><\/h3>\n\n\n\n<p>This may seem obvious, but logos matter\u2014a lot. We\u2019ve all seen those listicles of the best\u2014and worst\u2014logos out there. The best ones all have something in common: They make people feel at ease.<\/p>\n\n\n\n<p>And how, exactly, do you make prospects feel comfortable with your logo? You have to become recognizable. Once prospects start to recognize you, you become more trusted and less suspicious.<\/p>\n\n\n\n<p>And, especially for B2Bs, you can also gain value from showing that you work with other companies that are recognizable. Something as simple as prominently featuring these logos somewhere on your site can give the impression that these recognizable (and therefore, trustworthy) companies trusted you, so they should too\u2014and that goes a long way toward building your credibility.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Watch for Organic UGC<\/strong><\/h3>\n\n\n\n<p>The most common type of user-generated content is in the form of social media posts and shares. You want customers to talk about a product or service that they are using and enjoy using. If someone is using the product on video, that\u2019s even better. So how do you get people to post about your brand on social media?&nbsp;<\/p>\n\n\n\n<p>One way is to make sure your brand is posting interesting and engaging social posts. Doing so will help you build a follower base that is engaged and willing to have conversations. This increases the odds that your users will share the content you posted or include you in their posts in other ways, like tagging your company or even writing their own posts about your brand or products.&nbsp;<\/p>\n\n\n\n<p>Once you have UGC, you can repurpose it into strong sales collateral by sharing the UGC on your social channels in a variety of ways.&nbsp;<\/p>\n\n\n\n<p><strong><em>Related reading: <\/em><\/strong><a href=\"https:\/\/zenmedia.com\/blog\/take-user-generated-content-good-great\/\"><em>How to Take Your User-Generated Content from Good to Great<\/em><\/a><\/p>\n\n\n\n<p>Don\u2019t miss out on great sales collateral developed on social. Make sure you are employing the right tools to track and locate mentions. Whether you prefer Hootsuite or Semrush, make sure you are searching for your company name, product names, any key hashtags that you use, as well as other branded language.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Consider Contracting UGC<\/strong><\/h3>\n\n\n\n<p>It can be hard to get organic social media mentions, especially in the B2B space. In these cases, you might consider sending a subject-matter expert\u2014like an industry-specific influencer\u2014into the mix. <a href=\"https:\/\/zenmedia.com\/blog\/is-b2b-influencer-marketing-worth-the-money\/\">B2B influencer marketing<\/a> can help get the conversation going on social media, and using an SME will build your credibility as a company.&nbsp;<\/p>\n\n\n\n<p><strong><em>Related reading: <\/em><\/strong><a href=\"https:\/\/zenmedia.com\/blog\/things-to-consider-when-identifying-b2b-influencers\/\"><em>10 Criteria You Should Look At When Identifying Influencers For B2B<\/em><\/a><\/p>\n\n\n\n<p>The content your contracted influencer develops can be repurposed on the company\u2019s social accounts and, depending on the type and quality, on your company website.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Media Mentions<\/strong><\/h3>\n\n\n\n<p>Media mentions do a lot to create awareness and credibility for your brand, and they can be used for sales collateral as well. The key is to use your PR.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/zenmedia.com\/blog\/build-a-successful-b2b-pr-strategy\/\">B2B PR<\/a> shouldn\u2019t stop the moment your press hit is secured. That is just the beginning. To turn your press mentions into powerful sales collateral, you need to amplify, share, and connect the dots. When you get PR hits, put them on your website, share them on your social media channels, and use them to start conversations. You want to make sure that potential buyers know that people\u2014and publications of note\u2014are talking about your brand.<\/p>\n\n\n\n<p>Want to expand the reach even further? You can talk about those media hits on a podcast, or even revisit them when a current event ties in to what was covered or talked about. Keeping your media mentions fresh is essential when it comes to using them later in your sales materials.&nbsp;<\/p>\n\n\n\n<p><strong><em>Related reading:<\/em><\/strong><em> <\/em><a href=\"https:\/\/zenmedia.com\/blog\/social-media-marketing-pr-campaigns\/\"><em>Why Every PR Campaign Needs Social Media&nbsp;<\/em><\/a><\/p>\n\n\n\n<p>So, long story short\u2014use everything.&nbsp;Don\u2019t miss out on an opportunity to build credibility and trust. Each interaction, mention, experience, and perspective has the potential to help prospects better understand and trust your brand.<\/p>\n\n\n\n<p>Need some help turning your marketing and PR strategy into a sales collateral machine? <a href=\"https:\/\/zenmedia.com\/contact-us\/\">Reach out.<\/a> Let\u2019s make some sales.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019re all buying something. The question is: do you trust brands to best represent themselves and what they offer? The answer: probably not. Think about it: As a buyer, who are you trusting when it comes to what services and products to buy? Odds are, you\u2019re trusting another buyer\u2014a previous customer who already has the [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":8968,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","content-type":"","footnotes":""},"categories":[35,696],"tags":[41,79,59],"class_list":["post-8967","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-content-strategy","category-digital-marketing","tag-business-marketing-strategies","tag-content-marketing","tag-online-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Your B2B Marketing Strategy Needs Sales Collateral - Zen Media<\/title>\n<meta name=\"description\" content=\"Need help turning your B2B marketing strategy into a sales collateral machine? 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